EmShapewear is not responsible for lost or stolen packages that are delivered inside a mailbox of the shipping address the customer inputs at checkout.
We offer Route Insurance to help cover in case something like this happens. Can be added on at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacturing defects or an item is broken.
Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit if you need to return the item.
The customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office. We are not responsible for items shipped to a wrong address, please keep in mind we ship to where you, the customer inputs at checkout.
Stay snatched! XOXO -Em Shapewear