Track your order here - https://tools.usps.com/go/TrackConfirmAction_input
You can also track your order on the shop app - https://shop.app
**Please Note Due To Increase Labor & Low Employees USPS/UPS Carriers Are Significantly Behind. Shipping dates are estimated and not guaranteed.**
SHIPPING WILL TAKE AN ADDITIONAL 16-20 DAYS FOR PACKAGES TO ARRIVE. WE MUST ALLOW AT LEAST 20 BUSINESS DAYS BEFORE CONTACTING UPS/USPS ABOUT YOUR PACKAGE.
Processing is 1 - 3 business days. Standard shipping times can vary from 5-14 business days. Expedited Shipping 3-5 business days. Orders placed on the weekend will be processed the next business day. Closed on Holidays.
International Orders (Outside of US) Processing 2-5 business days. Standard shipping times can vary from 5-14 business days. Free Shipping not eligible for International Orders. EmShapewear not responsible for any customs or duty fees for international orders which are separate from the shipping cost.
Due to COVID USPS has been having delays on shipments. EmShapewear is not liable for late shipping dates.
Orders cannot be cancelled once placed, under any circumstances.
You will receive a shipping confirmation email once your items are shipped from our warehouse. You can track the status of your order through your shipment confirmation email. Tracking may take up to 3-5 business days to update. Our shipping times listed at checkout are only an estimate.
Need information on Pre-Order? For Detail Click Here: https://emshapewear.com/pages/pre-order-faq
- Why hasn't my tracking information updated?
Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Due to COVID processing & delivery time is delayed. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.
Once we ship your package, it is in the hands of the mail carrier. EmShapewear is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
- My tracking info shows my package was delivered, but I never received it.
If your tracking information is updated to "Delivered" and you have not received your package please check with your local post office, leasing office, or a neighbor to ensure it was not delivered to any of the stated locations before contacting us.
You must contact the United States Postal Service and discuss the issue with them. Reach USPS at +1 (800) 222-1811 for USA orders. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but EmShapewear does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.
Missing Mail: https://www.usps.com/help/missing-mail.htm
TERMS & CONDITIONS
We fulfill orders as they come in and they cannot be canceled after being placed. Once an order is placed we cannot alter or add onto the order. No exceptions.
EmShapewear is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout.
We offer Route Insurance to help cover incase something like this happens. Can be added on at cart.
Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.
Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit if you need to return the item.
Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office. We are not responsible for items shipped to a wrong address, please keep in mind we ship to where you, the customer inputs at checkout.
Thank you for shopping with us! XOXO -Em Shapewear