FAQs


How long do you have to wear to see results?

8-10 hours a day for 8 weeks with eating healthy, and exercising.

How long to receive?

Processing takes ESTIMATED NOT GUARANTEED 3-5 business days. Delivery 5-7 days. Please refer to Processing & Shipping page for more details.

How Long Does Shipping Take?

We process in 24-48 Business hours.Standard shipping times can vary from 5-14 business days depending on the destination country. Please be patient your package is on the way! 

We are not liable for any extended wait time on your packages. If a package ships late or out of our estimated time frame we are not obligated to refund. Please keep this in mind as some packages take longer to ship than others

What is Route Insurance?

Route Insurance is added on to your cart to cover any lost or stolen packages. You can chose if you'd like to add or not. However if it is't added and your package is lost or stolen EMSHAPEWEAR will not be liable for your package. Claim will need to filed with Carrier. 

Why hasn't my tracking information updated?

Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

Once we ship your package, it is in the hands of the mail carrier. EMSHAPEWEAR is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Please add Route Insurance in case your package goes missing or stolen. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.

If your tracking information is updated to "Delivered" and you have not received your package please check with your local post office, leasing office, or a neighbor to ensure it was not delivered to any of the stated locations before contacting us.

Can I cancel my order after it has been placed?

Unfortunately, No. We fulfill orders as they come in and they cannot be canceled after being placed. No exceptions. Once an order is placed we cannot alter or add onto the order. We cannot add discount or promotions onto an order after being placed.

Can I return if it doesn't fit?

YES! Not sure if the size you ordered will fit, or just worried if you just won't enjoy your shapewear? Our policy lasts 14 days. We give you 14 days to decide If you'd like your product. If you do not want your purchase you can return and we will exchange or return for store credit!

 

Can I exercise with it?

Yes, you can exercise with it. However, when first beginning you will need to get adjusted to the trainer. If wearing shapewear try out for a couple of minutes. Over time your body will get adjusted. If you're doing intense cardio, or any work out that raises your heartbeat I would not recommend wearing. If you are lifting heavy weight, or doing back work outs I highly recommend as it helps support your back.
 

How do I wash it?

They have to be hand washed. Mild soap and warm water will do trick. Air dry afterwards.

Is it good for post partum?

YES, it is perfect for helping muscles transition back after post partum. If you have a c section I would consult with doctor before wearing.

Where are they made? 

All shapewear is made 100% in Colombia. They are then maufactured out to the US to different distributers.

What are they made out of? 

The exterior is made of nylon and polyester. The inside is 100% natural latex.

Do they have metal rods?

NO! The trainers have small flex rods for flexibility and comfort.
 

How long should I wear when first beginning?

Wear time should be 1 to 3 hours. However long your body feels comfortable. Please refer to How To page for more details.

How do I find my size?

Your size is determined by your waist. Please try our sizing tool on each style and it will estimate your sizing. You can also refer to Size Guide page for more details.